Terms of Service

1. Acceptance of Terms

Welcome to SuperSede AI. These Terms of Service (“Terms”) govern your use of our voice AI agent services, including our website, APIs, software, and related services (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and SuperSede AI Ltd, a company registered in England and Wales with company number [Company Number] and registered address at [Registered Address].

2. Description of Service

SuperSede AI provides intelligent voice AI agents that can handle customer interactions through phone calls, website interfaces, and other communication channels. Our Service includes:

• Voice AI agents for inbound and outbound calls
• Website-based voice interactions and chatbots
• Integration with existing telephony and communication systems
• Analytics and reporting on voice interactions
• API access for custom integrations
• Professional setup and ongoing support

3. User Accounts and Registration

To access certain features of our Service, you may need to register for an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities under your account
• Use only one account per organization unless authorized

4. Acceptable Use Policy

You agree not to use our Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Engage in fraudulent or deceptive practices
• Interfere with or disrupt our Service or servers
• Attempt to gain unauthorized access to our systems
• Use the Service for any illegal or unauthorized purpose

5. Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. If you are located in the European Union, you have certain rights regarding your personal data, including the right to access, rectify, erase, restrict processing, and data portability.

6. Intellectual Property

The Service, including all software, algorithms, interfaces, and content, is protected by copyright, trademark, and other intellectual property laws. You retain ownership of any data or content you provide to us, but you grant us a license to use it to provide the Service.

You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.

7. Service Availability and Support

We strive to provide reliable service but do not guarantee uninterrupted availability. We may perform maintenance that temporarily affects service availability. We will provide reasonable notice for scheduled maintenance when possible.

Support is available during business hours (9 AM - 6 PM GMT, Monday to Friday, excluding UK bank holidays). Emergency support may be available for enterprise customers under separate agreements.

8. Fees and Payment

Our Service is provided on a subscription basis with usage-based pricing. Fees are calculated based on the number of voice interactions processed. All fees are exclusive of VAT where applicable.

Payment terms are net 30 days from invoice date. Late payments may incur interest charges at the rate of 8% per annum above the Bank of England base rate. We reserve the right to suspend service for non-payment.

9. Disclaimers and Limitations

OUR SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will meet your requirements or that operation will be uninterrupted or error-free. You use the Service at your own risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPERSEDE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim. This limitation applies even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless SuperSede AI, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Service or violation of these Terms.

12. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access to the Service immediately if you violate these Terms or engage in harmful conduct.

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, and governing law) shall survive.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales. Before initiating formal legal proceedings, parties agree to attempt resolution through good faith negotiations.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

15. Contact Information

If you have questions about these Terms, please contact us:

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. The unenforceable provision will be replaced with a valid provision that most closely matches the intent of the original provision.